Mahir Physiotherapy Ltd

Effective Date: 01/06/26

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

MAHIR PHYSIOTHERAPY ("Mahir Physio", "we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

Name, email address, phone number, physical address (for home-visit routing).

Payment information when you make a purchase or request a quote

Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Medical & Health Data (Special Category Data): Clinical intake forms, medical history, details regarding your specific condition (Pain Management, Geriatric Physiotherapy, Sports Injury Rehabilitation, or Post-Op Surgical Rehabilitation), GP details, surgical notes, and physical assessment records.

Non-Personal Information:

IP address, browser type, device information

Website usage patterns and analytics

Cookies and similar technologies

Customer Communication:

Records of inquiries and service requests

Appointment details and preferences

Service history and feedback

2. How We Use Your Information

We use collected data for:

We use your data strictly to manage your care pathway, optimize our travel routes across London, and maintain medical records in compliance with UK healthcare regulations. We use the collected data for:

Designing and delivering customised home-visit physiotherapy plans.

Complying with statutory medical record-keeping obligations required by UK health authorities.

Providing and improving our services

Processing transactions and payments

Communicating with you about your inquiries, appointments, and promotions

Enhancing website functionality and user experience

Ensuring security and fraud prevention

Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

By opting into our SMS messaging services, you agree to receive text messages related to your care, including home-visit arrival times, appointment reminders, and clinical updates.

Carrier Charges: Standard message and data rates may apply depending on your UK mobile network.

You will only receive messages if you have explicitly opted in

We maintain timestamped records of all opt-in actions

We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

You can cancel SMS notifications at any time by replying "STOP"

You will receive a final confirmation message, and no further messages will be sent unless you re-opt in

All opt-out requests are processed immediately

Message Frequency & Content:

Message frequency varies based on your interactions with our business

Messages will be directly related to the services you have requested

We do not send promotional content without specific consent

Help & Support:

Reply "HELP" for assistance or contact us at [email protected]

Customer support is available during regular business hours

Carrier Information:

Standard message and data rates may apply

Carriers are not liable for delayed or undelivered messages

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Multidisciplinary Care:

With your explicit consent, we may share relevant clinical reports with your GP, referring surgeon, or consultant to ensure continuity of care (especially for Post-Op Surgical Rehabilitation).

Service Providers:

Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)

SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive

All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

If required by law, legal process, to protect our rights or the Chartered Society of Physiotherapy (CSP), or the Health and Care Professions Council (HCPC).

In response to valid law enforcement requests or court orders

Business Transfers:

In case of mergers, acquisitions, or sale of assets

In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security & UK GDPR Compliance

We implement and maintain reasonable security measures to protect your personal information:

All digital patient charts and medical histories are encrypted both in transit and at rest using healthcare-grade security protocols.

Physical security measures are enforced for mobile devices used by our therapists during home visits.

We adhere strictly to the UK Data Protection Act 2018 and UK GDPR guidelines regarding medical record retention.

Encryption of sensitive data in transit and at rest

Secure access controls and authentication mechanisms

Regular security assessments and updates

Employee training on data protection

Breach notification protocols in accordance with applicable laws

Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyse site traffic and user behaviour

Remember your preferences

Improve website functionality and user experience

Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

Access, update, or delete your personal information

Opt-out of marketing emails by clicking "unsubscribe" in our emails

Opt-out of SMS messages by replying "STOP"

Request information on how we process your data

Withdraw consent at any time for future communications

Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Under UK GDPR, you hold significant rights regarding your private data. You have the right to:

Request access to your medical and personal records (Subject Access Request).

Lodge a complaint with the Information Commissioner’s Office (ICO) if you feel your data has been mishandled.

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by HART AND COMPANY.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Mahir Physio

Phone: +44 07888864880
Email: [email protected]

By using our website and services, you consent to this Privacy Policy.

Terms of Service

© MAHIR PHYSIOTHERAPY LTD